SNO IT SERVICES
IT services that give your team time back.
Your IT team’s time is too expensive to waste. Routine support, supplier management, recurring incidents and infrastructure issues consume time your team could spend improving the business. From consultancy and project delivery to co-managed and fully managed IT, SNO helps you plan, deliver and run the technology you depend on.
- 1,500+ organisations supported
- UK-based 24/7 operations and service desk
- ISO 20000 certified IT service management
How we work with you
Take pressure off the team without losing control.
Whether you need a defined project, extra specialist capacity alongside your team or a fully managed service, SNO works the way you need. From managed support and cloud infrastructure to connectivity, communications and continuity, we help organisations reduce disruption, simplify management and give internal teams time back. You retain visibility and strategic ownership while we take responsibility for the operational workload that doesn’t need to sit with your most expensive people.
Projects & consultancy
SNO helps you plan and deliver defined change, from initial assessment and advice through to a completed implementation.
- Assessments and consultancy
- Solution design and planning
- Implementation, migration and defined project delivery
Co-managed IT
SNO operates as an extension of your internal IT function, adding specialist capacity and day-to-day support where your team needs it most.
- Keep strategic ownership in-house
- Hand over repeatable operational work
- Add specialist skills without extra headcount
Fully managed services
SNO takes responsibility for defined services end to end, with proactive support and clear accountability for the outcome.
- One accountable partner for defined services
- Proactive, responsive support for users
- Fewer suppliers and fewer hand-offs
One team from first assessment to long-term operation
- 01Plan
- 02Design
- 03Implement
- 04Operate
Less disruption
Proactive support that keeps users and sites working.
Simpler management
Fewer suppliers, clearer accountability and less complexity.
More capacity
Free your team for strategic priorities, not firefighting.
Confident recovery
Backup and recovery designed around what you can’t afford to lose.
01
Support & productivity
Keep your people productive.
Give users dependable support and give your internal team more capacity for strategic priorities.
Managed IT Support
Stop using specialist IT people for repeatable operational work.
SNO provides responsive and proactive IT support designed to help organisations reduce disruption, support users, and maintain reliable day-to-day operations. Our managed IT support services are built around practical technical expertise and dependable service delivery.
Microsoft 365
Help people work securely without making work harder.
Support collaboration, identity, access and productivity across Microsoft environments with practical management and security.
More about Microsoft 365
SNO supports Microsoft 365 environments to help organisations improve productivity, collaboration, secure access, and day-to-day user experience. Our services are designed to help organisations get more value from their Microsoft environment while maintaining control and visibility.
02
Connectivity & communications
Keep every team, site and system connected.
Challenge cost, complexity and performance before you simply renew. Review connectivity, voice and communications services against what the business actually needs today.
Connectivity & Communications
Make sure the connectivity underneath your business is fit for purpose.
Reliable connectivity and communications are essential to modern organisations. SNO supports broadband, dedicated internet access, VoIP, multi-site connectivity, network management, and communications services designed to keep teams, sites, and systems connected.
More about Connectivity & Communications
This includes supporting organisations as they review legacy phone lines, plan the move to digital services, assess VoIP readiness, and ensure the connectivity underneath their communications environment is fit for purpose.
Broadband
Cost-effective connectivity where standard performance fits.
Business broadband can provide a practical and cost-effective connectivity option for smaller sites, branch locations, or environments where standard connectivity is suitable.
More about Broadband
SNO helps organisations review broadband requirements in the context of user demand, site needs, resilience, VoIP readiness, and overall service performance.
Dedicated Internet Access
Uncontended performance for business-critical sites.
Dedicated Internet Access, also known as a leased line, provides uncontended, business-grade connectivity for organisations that need reliable performance, symmetrical bandwidth, and stronger service levels.
More about Dedicated Internet Access
DIA is often suitable for sites where connectivity is business critical, where VoIP quality matters, or where cloud applications, users, and operational systems depend on consistent access.
VoIP and Hosted Telephony
Move voice off legacy copper with confidence.
VoIP and hosted telephony move voice services away from legacy copper lines and onto digital connectivity. This is increasingly important as the UK transitions away from PSTN and ISDN services.
More about VoIP and Hosted Telephony
SNO helps organisations review their current phone setup, understand what needs to change, and consider whether the broadband or dedicated connectivity underneath is suitable for reliable voice services.
Unified Communications
Bring calling, messaging, meetings and collaboration together in a simpler, more consistent communications environment.
SNO helps organisations modernise communications so employees can stay connected across offices, remote locations and mobile environments without adding unnecessary complexity.
More about Unified Communications
- Modern business telephony and VoIP
- Microsoft Teams calling and collaboration
- Multi-site communications
- Remote and hybrid workforce connectivity
- Number migration and service transition
- PSTN and ISDN switch-off planning
- Ongoing support and service management
PSTN and ISDN switch-off
The UK’s move from legacy copper phone networks to digital services can affect more than phones, including broadband, alarms, lifts, door entry systems and card machines. Plan ahead rather than rush a decision.
03
Infrastructure & continuity
Make infrastructure easier to operate, not harder to understand.
Performance, visibility and recovery designed around the systems and data your business depends on.
Cloud & Infrastructure
Infrastructure that supports modern working and future growth.
SNO supports cloud and infrastructure environments with services designed around performance, resilience, and operational efficiency. We help organisations manage and optimise infrastructure so it can support modern working, secure access, and future growth.
Network Management
Visibility and performance across the networks you rely on.
SNO provides network management services designed to improve visibility, maintain performance, and support critical infrastructure. Our approach helps organisations monitor and manage the network environments that underpin everyday operations.
Backup & Disaster Recovery
Recovery plans only matter if they work when needed.
Strengthen continuity with backup and recovery services designed around the systems and data the business cannot afford to lose.
More about Backup & Disaster Recovery
Backup and disaster recovery planning is essential for protecting critical systems and maintaining operational continuity. SNO helps organisations implement resilient backup and recovery services designed to reduce risk and support business continuity.
Common questions
IT services: common questions
What IT services does SNO provide?
SNO delivers IT services as projects and consultancy, co-managed services or fully managed services. They are grouped into three areas: support and productivity (managed IT support and Microsoft 365), connectivity and communications (broadband, dedicated internet access, VoIP, unified communications and PSTN/ISDN switch-off support), and infrastructure and continuity (cloud and infrastructure, network management, and backup and disaster recovery).
What is the difference between project, co-managed and fully managed IT?
With projects and consultancy, SNO delivers a defined scope, such as an assessment, solution design, implementation or migration, and your team keeps ongoing operation, with SNO support available. With co-managed IT, SNO works as an extension of your internal IT function, adding specialist capacity while you keep strategic ownership in-house. With fully managed services, SNO takes responsibility for defined services end to end, with one accountable partner and fewer hand-offs.
How do we know where to start?
A good first step is a free Network Efficiency Review. It focuses on network efficiency, cost and complexity, highlighting where your network may be adding unnecessary cost or complexity and where your IT team could save time. Review Your IT Environment.
Can SNO help with the PSTN and ISDN switch-off?
Yes. The UK’s move from legacy copper phone networks to digital services can affect more than phones, including broadband, alarms, lifts, door entry systems and card machines. SNO can review your phones, connectivity and VoIP readiness so you can plan ahead. Book a PSTN/ISDN Switch-Off Review.
Why choose SNO IT Services
What could your IT team do if it stopped firefighting?
Reliable IT services are essential to keeping users, systems and locations connected and productive. Talk to SNO about the operational work consuming your team’s time, and where a managed or co-managed model could create more capacity.