Specialist Network Operations (SNO) is a leading Managed Service Provider (MSP) headquartered in London, with offices in Dallas, Manchester, and Oswestry. As part of the SNO group we are more than just an IT service provider — we are a trusted partner in delivering intelligent and innovative technology solutions that drive performance, resilience, and growth.
We specialize in serving both Service Providers and Small to Medium Enterprises (SMEs), delivering tailored IT, cybersecurity, and cloud services designed to empower businesses in an ever-evolving digital world. Our mission is to provide innovative, scalable, and secure solutions that align with our clients’ goals and support their long-term success.
Founded on the core principles Customer First, Collaboration and Integrity , SNO has earned a reputation for excellence by fostering strong relationships, staying ahead of industry trends, and committing to operational excellence.
At SNO, we don’t just manage technology — we enable transformation. Whether you’re looking to strengthen your cybersecurity posture, migrate to the cloud, or streamline your network operations, our expert team is here to help you navigate the complexities of modern IT with confidence and clarity.
Since its inception, SNO has been growing consistently year on year. In addition to our core fiber network monitoring and management portfolio,
we’ve developed a range of complementary portfolio offers that address real customer problems and needs.
From Business Analytics & Insights to Quality Assurance & Control, from Virtual Network Design to end-to-end Fiber Network Management.
We’ve invested in these capabilities so you don’t have to.
SNO makes decision making easy. We do this by turning data into information, information into insights and insights into recommended actions that help our customers make better business decisions. Decisions that help inform network planning, design, implementation, operationalization and in-life management.
SNO’s strategy is to make customer experience the core of everything we do. We develop solutions to the real world problems our customers have and we invest in the people, processes and technology required to deliver them. We digitize where we can and automate what we can to continuously improve our services.
SNO is built on the core values of integrity, collaboration, innovation, and customer experience. We believe in working with honesty and transparency, fostering a collaborative work environment and prioritizing innovation and customer experience in every decision we make.
SNO takes quality seriously. This is why we are proud to be an ISO 9001 Quality Management accredited company. Add in ISO 20000 IT Service Management and ISO 27001 Information Security Management accreditation and you can be sure of working with a professional Network Managed Service Provider that delivers for customers consistently, day in, day out.
Network Infrastructure & Operations (I&O) can be a significant cost overhead for many organizations. By outsourcing (or co-managing) network monitoring and management to SNO, customers can improve their cost to serve whilst increasing focus on their core business activities.
Managing networks is what we do. We’ve built robust operational processes and procedures that allow us to do this efficiently, effectively, predictably and at scale. We do this 24/7/365 which ensures your network is available to support your business at all times.
Loss of network services can lead to revenue impact, loss of customer confidence and, in some cases, reputational damage. SNO helps our customers by protecting their networks (24/7/365) which in turn protects their business. We do this in a quality driven way, adhering to industry recognized service management and information security standards.
Our Service Operations and Business Intelligence teams can capture a huge amount of data across multiple aspects of a customer’s business.
We then take this data and through a process of data analysis, modelling and manipulation, we turn it into usable business information.
We analyse this information, looking for trends, hot spots, bottlenecks, etc. to create insights into the business. These insights help customers take informed action on how to improve their business performance. We call this “actionable insights”.
Nobody knows what the future holds. However we’ll take an educated guess that access to ultrafast, secure, reliable and available fiber networks will increase in importance as the world, and everyone in it becomes even more connected.
We’re excited to be part of this future and to work with customers on their digital journeys. If you think we can help you accelerate your plans (or avoid some pitfalls) then we’d love to hear from you. Please get in touch below.
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